House Rules

1. Bookings & Court Access

Court access is available to customers with a confirmed reservation. Bookings may be made through the following channels:

• Online booking platform (website)
• Facebook Messenger via the official PowerPlay Facebook Page
• Walk-in — walk-ins are welcome, but customers must call or message PowerPlay first to confirm court availability before coming to the facility. Walk-ins without prior confirmation are not guaranteed a court.

Your booking reference code (or Messenger confirmation) must be presented to staff upon arrival or when requested. Full payment is required to confirm any booking.

2. Late Arrival

Late arrivals do not extend the reserved playing time. The booking shall end at the originally scheduled time regardless of the player's actual arrival time. This policy ensures that the next reservation in the schedule is not delayed and is treated with courtesy.

3. Failure to Vacate Court

Players must vacate the court promptly at the end of their booked time slot. PowerPlay reserves the right to remove players who remain on the court after their booking has expired. Additional fees may be charged if the delay affects succeeding reservations.

4. Reservation Transfer

Confirmed bookings are non-transferable without prior approval from PowerPlay. Customers may not give, sell, or reassign their reserved slot to another person without first obtaining approval from PowerPlay staff.

5. Footwear & Attire

• Only clean, non-marking athletic or court shoes are permitted on all playing surfaces.
• Footwear worn outdoors must not be used directly on the court without cleaning.
• Sandals, slippers (tsinelas), and bare feet are strictly prohibited on court.
• Players are encouraged to wear appropriate sports attire.

6. Court Conduct

• Players must respect the court boundaries of adjacent courts during active play.
• Excessive noise, shouting, or behavior that disturbs other players is not allowed.
• Equipment (rackets, shuttlecocks, pickleballs) must be handled with care. Deliberate damage will be charged to the responsible party.
• Disputes between players must be settled respectfully. Staff decisions are final.
• Mobile phones must be set to silent during active play as a courtesy to others.

7. Food & Beverages

• Food and beverages are not allowed on the court surface.
• Drinks (in sealed, non-glass containers) are permitted courtside but must not be left on or near the playing area.
• PowerPlay offers beverages, including alcoholic drinks, in the lounge area. These may not be brought onto the courts.
• Outside food and beverages may be consumed in the lounge area.

8. Power Interruptions

PowerPlay is an indoor facility. In the event of an unexpected power interruption during a session, the following applies:

• If the power interruption exceeds thirty (30) minutes, PowerPlay will offer the affected customer a booking credit or a rescheduled session equivalent to the unused time.
• Power interruptions of thirty (30) minutes or less do not qualify for a credit or refund, as play may reasonably resume.
• Any credit or reschedule offered due to a power interruption will not affect or displace succeeding reservations.

9. Lounge Area

• The lounge is a shared space. Please be considerate of other guests.
• Excessive noise or behavior that disrupts others in the lounge will be addressed by staff.
• PowerPlay is not responsible for lost or stolen personal belongings anywhere in the facility.

10. Parking

• Free parking is available within the facility premises on a first-come, first-served basis.
• PowerPlay is not responsible for any loss or damage to vehicles or their contents while parked on the premises.

11. Minors

• Players and visitors under 18 years of age must be accompanied by a parent or legal guardian at all times.
• The accompanying adult is responsible for the minor's safety and behavior within the facility.

12. Facility Care

• Keep all areas clean. Dispose of waste in designated bins.
• Do not move or rearrange court equipment, nets, or boundary markers without staff approval.
• Report any facility damage, safety hazard, or equipment malfunction to staff immediately.

13. Photography & Video

• Personal photography and video for non-commercial use is permitted within the facility.
• Commercial photography, filming, or live streaming requires prior written approval from PowerPlay management.
• Respect the privacy of other players — do not record or photograph others without their consent.

14. Prohibited Activities

The following are strictly prohibited within the PowerPlay facility:

• Smoking or vaping anywhere within the facility.
• Possession or use of illegal substances.
• Gambling in any form.
• Physical or verbal altercations, harassment, or threatening behavior toward staff or guests.
• Unauthorized commercial activity, solicitation, or advertising without management approval.

15. Enforcement & Removal

PowerPlay staff are authorized to enforce these House Rules. Violation of any rule may result in immediate removal from the premises without refund. Serious or repeated violations may result in a ban from the facility.

PowerPlay reserves the right to update these House Rules at any time. The current version will always be posted at the facility and on the website/official Facebook Page.

At PowerPlay, our goal is to provide a safe, professional, and enjoyable experience for everyone. Thank you for respecting our facility, fellow players, and staff.